Refund & Cancellation Policy

Automatic refunds

You get a full refund automatically, with no action needed, if:

• your payment went through but the seats were no longer available (for example, the payment took longer than the 10-minute hold);
• the organizer cancels your booking or the event.

Cancelling a booking yourself

Each organizer sets their own cancellation terms, which are shown in the event details. To cancel, message the organizer on WhatsApp from the event or booking page with your booking ID. If the organizer accepts the cancellation, they cancel it in Holdspot and the refund is issued automatically.

Refund timelines

Refunds go back to the original payment method. UPI refunds usually arrive within 1–3 working days; card and netbanking refunds can take 5–7 working days, depending on your bank.

Bookings paid offline

Bookings paid in cash or directly to the organizer are refunded by the organizer directly.

Need help?

If a refund hasn't arrived within 7 working days, email abhayjain33@gmail.com with your booking ID and we will follow up with the organizer and Razorpay.